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Walmart.com hangs up on customers
September 28, 2007

This one blows my mind. According to the New York Times' business and technology blog, Bits, Wal-Mart has decided to elminate the toll-free help number from its web site -- along with all other company phone numbers! The "Customer Contact Reduction" policy is to go into effect next week, reports the Times.

I can't imagine why a company that has been working so hard to repair its reputation with consumers would choose to throw a wall up between itself and the more than 28 million visitors who shop its site each month.

Yes, customer service costs money. For a retailer the size of Wal-Mart, it probably costs a lot of money. But that's part of doing business, and this move has Cold Multi-National Corporation written all over it.

Sam Walton wouldn't just roll in his grave, he'd climb out, walk down to Highway 71B and clunk heads.

Posted by Jennifer Marks on September 28, 2007 | Comments (0)