Big Lots big Fishman slams home textiles sameness
By Staff -- Home Textiles Today, 4/30/2008 1:04:00 PM
Columbus, Ohio – Observing a “lack of innovation and creativity” coming from the soft home industry, Big Lots chairman, ceo and president Steve Fishman said his company is turning its home category focus toward the stronger furniture side of the business, at least for now.
During his presentation at Lehman Brothers 11th Annual Retail and Restaurant Conference today, Fishman admitted the 1,353-unit closeout chain’s home business – which makes up about 15% of the store’s total sales – “hasn’t been good,” at least in part because Big Lots “has not executed home as well as we’ve executed other parts of our business.”
But the retailer isn’t taking the brunt of the blame for this linens and domestics sales decline.
“The biggest concern I have – and I don’t want to be a politician – is that where traditionally you’ve driven a customer into the home parts of the business which is linens and domestics, it’s absolutely gone,” Fishman said. “It’s gone all overseas. There is no innovation and creativity coming out of any of the mills. [In fact] there is no such thing as a mill. There are absolutely no mills anymore today. So, as good as the retailer is at creating looks, quality and values, that’s what is happening.”
He cited specific home textiles product categories suffering severe price deflation. “Towels are selling at the same price they did in 1975,” Fishman noted. “Sheets are selling for less money than they sold for in the ’70s and the ’80s. And there hasn’t been a reason for the consumer to want to spend money there, to be quite honest with you.”
Not all aspects of home have been weak, he said, and the pain many higher-end home retailers are currently feeling at the hands of the weak economy only creates benefits for a closeout chain like Big Lots.
“Because it’s so depressed, quite honestly, the availability of some good quality deals are becoming a little bit more prevalent from our perspective,” said Fishman, who cited a set of Farberware-branded products as an example. “So because the economy is tougher and because some of the traditional home people are struggling a little, there are some more goods that are becoming available.”
He added, “The good news is home is a segment of our business and not all of our business.” On the flip side, Big Lots furniture department has been something to smile about, he said.
Furniture – which also makes up about 15% of Big Lots’ total sales – is treated by the retailer as a separate business which Fishman described as “very healthy, thank you very much,” attributing this to the retailer’s efforts to “do things differently – and we’re pursuing what consumers want in the way of values.”
There is so much opportunity for innovation today. Yes, even in the home textiles industry! The trick is, you have to look. There are more studies being done today on the impact of innovation than ever before. All these studies overwhelmingly conclude that those companies who are not averse to risk and who embrace innovation, consistently experience exceptional growth and regularly outperform those competitors who do not embrace innovation.
Historically, in great part, top of the bed manufacturers have been unwilling to go outside their comfort zone even though as we can see by the current state of the industry, it has not served them very well. Kudos to Joy Mangano for stepping up to the plate and at least trying something genuinely new. Regardless of the outcome, there are lessons to be learned from her efforts.
Compare the potential revenue generated by one lucrative licensing agreement with a designer to the revenue that would be generated by a truly innovative “product ” for the top of the bed. The revenue from a new “product” would easily surpass revenues from the designer brands. This holds particularly true if the product was a "new component" that could take full advantage of every single bedding ensemble sold regardless of the brand or market segment.
The consensus is that for the most part manufacturers and retailers in this industry are operating from a fear based mentality. Perhaps at any other time in the history of the industry this might be an acceptable response but in the current environment, this way of operating isn’t working. To date, there isn’t any innovative product that the industry has developed that would generate revenues that would rival even a single one of the more lucrative designer brands.
There is a great deal of extremely viable IP pertaining to the home textiles industry out there however, manufacturers' focus and strategies have for the most part been misdirected, and as a result they seemed to have lost the ability to recognize opportunity. If the basis for competition has primarily been on price points, it’s time they ask themselves the difficult questions like how low can they go? Both manufacturers and retailers need to change their thinking and address these issues that are having a negative impact in a “different way.”
In order realize any significant new revenue you would have to come up with a new bedding component for the top of the bed. You would have to create a product that would not be vulnerable to commoditization and would not become part of the deflationary trend. To further capitalize on your product you would need to make it available to other manufacturers and to do that it would have to be to some extent proprietary to each manufacturer. The product would also need to delight consumers, and it would need to provide greater margins for the manufacturer. The industry needs to give customers a new reason to purchase bedding and it has to be genuinely new, exciting, and would have to have huge value perception in the mind of the consumer.
As a product developer who owns IP that would answer many of the things that are having a negative impact on manufacturers, I am still in disbelief that none of the manufacturers have responded to or sought to invest in innovation in what are very difficult times for them.
Products have been and are being developed by individuals who may not be working in the industry, and it doesn’t appear, especially in today’s environment, that the industry can afford to ignore or dismiss these innovations, or the folks who are developing these products for them. Yet they do.
As Gary Hamel said in his book ‘Leading the Revolution,’ “Radical innovation is innovation that has the power to change customer expectations, alter industry economics and redefine the basis for competitive advantage.” There are innovations out there that could literally change the vocabulary of bedding and window design, yet there remains a dangerously strong resistance to “thinking differently.” I for one am grateful that Steve Jobs does “think differently" and perhaps one day someone in this industry will too.
l.e. stone - 2008-05-02 08:08:00 EDT
Historically, in great part, top of the bed manufacturers have been unwilling to go outside their comfort zone even though as we can see by the current state of the industry, it has not served them very well. Kudos to Joy Mangano for stepping up to the plate and at least trying something genuinely new. Regardless of the outcome, there are lessons to be learned from her efforts.
Compare the potential revenue generated by one lucrative licensing agreement with a designer to the revenue that would be generated by a truly innovative “product ” for the top of the bed. The revenue from a new “product” would easily surpass revenues from the designer brands. This holds particularly true if the product was a "new component" that could take full advantage of every single bedding ensemble sold regardless of the brand or market segment.
The consensus is that for the most part manufacturers and retailers in this industry are operating from a fear based mentality. Perhaps at any other time in the history of the industry this might be an acceptable response but in the current environment, this way of operating isn’t working. To date, there isn’t any innovative product that the industry has developed that would generate revenues that would rival even a single one of the more lucrative designer brands.
There is a great deal of extremely viable IP pertaining to the home textiles industry out there however, manufacturers' focus and strategies have for the most part been misdirected, and as a result they seemed to have lost the ability to recognize opportunity. If the basis for competition has primarily been on price points, it’s time they ask themselves the difficult questions like how low can they go? Both manufacturers and retailers need to change their thinking and address these issues that are having a negative impact in a “different way.”
In order realize any significant new revenue you would have to come up with a new bedding component for the top of the bed. You would have to create a product that would not be vulnerable to commoditization and would not become part of the deflationary trend. To further capitalize on your product you would need to make it available to other manufacturers and to do that it would have to be to some extent proprietary to each manufacturer. The product would also need to delight consumers, and it would need to provide greater margins for the manufacturer. The industry needs to give customers a new reason to purchase bedding and it has to be genuinely new, exciting, and would have to have huge value perception in the mind of the consumer.
As a product developer who owns IP that would answer many of the things that are having a negative impact on manufacturers, I am still in disbelief that none of the manufacturers have responded to or sought to invest in innovation in what are very difficult times for them.
Products have been and are being developed by individuals who may not be working in the industry, and it doesn’t appear, especially in today’s environment, that the industry can afford to ignore or dismiss these innovations, or the folks who are developing these products for them. Yet they do.
As Gary Hamel said in his book ‘Leading the Revolution,’ “Radical innovation is innovation that has the power to change customer expectations, alter industry economics and redefine the basis for competitive advantage.” There are innovations out there that could literally change the vocabulary of bedding and window design, yet there remains a dangerously strong resistance to “thinking differently.” I for one am grateful that Steve Jobs does “think differently" and perhaps one day someone in this industry will too.
Yes he is, but the same is happening in all of the markets where the
goods are now imported. We have no real control over the quality of
products, and have sacrificed this in the name of low prices first.
Where does one get a market edge in a discount retail when all of the
products are coming from the same place? While a good campaign
about a store can drive people to shop there, only quality products,
reasonable prices and pleasant shopping experience can keep them
coming back.
Ideally, we have had subsidized goods for decades thanks to having
third world countries to produce them. Now come the time when we
rethink our "global economy" for all it can provide, and take.
I do hope BIG does well this year. Considering the downturn in
spending, lets hope people go to discount retail to make up the
differences in food and fuel costs they are now burdened with.
Sven Moshe - 2008-05-01 14:17:00 EDT
goods are now imported. We have no real control over the quality of
products, and have sacrificed this in the name of low prices first.
Where does one get a market edge in a discount retail when all of the
products are coming from the same place? While a good campaign
about a store can drive people to shop there, only quality products,
reasonable prices and pleasant shopping experience can keep them
coming back.
Ideally, we have had subsidized goods for decades thanks to having
third world countries to produce them. Now come the time when we
rethink our "global economy" for all it can provide, and take.
I do hope BIG does well this year. Considering the downturn in
spending, lets hope people go to discount retail to make up the
differences in food and fuel costs they are now burdened with.
He is absolutley right about the sameness/lack of newness in textile products.And our business as a US textiles printer has increased because buyers want something fresh, quickly and without big minimums.Our major retail clients want newness and want it made here.everyone should take a look at this.
Andrea Bernstein - 2008-04-30 17:45:00 EDT
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Big Lots Slams Home Textiles Sameness
May 5, 2008
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