Koh's creates new position: chief customer officer

Retail Editor 2, May 22, 2013

Menomonee Falls, Wis. - Kohl's has hired long-time Starbucks exec Michelle Gass for the newly created position of chief customer officer, effective June 17.
She will oversee branding across all platforms, including the ecommerce business, with a view to creating a consistent omnichannel customer experience. She reports to Kevin Mansell, chairman, president and ceo.
Gass spent more than 16 years in a number of senior positions at Starbucks Corporation, most recently as president of Starbucks Europe, Middle East and Africa. Before Starbucks, she worked in marketing and new product development with Procter & Gamble Company.
"She comes to us with a track record of success and the experience, skills and imagination to lead and accelerate Kohl's omnichannel efforts, as well as develop new strategies to move our consumer engagement in new directions," said Mansell.

Research Store

Featured Video

Subscribe to
Home Textiles Today eDaily
Receive the news you need to know about the trends in the industry delivered right to your inbox.

Most Viewed Articles

CURRENT ISSUE

HTT November 2017 cover

See the November 2017 issue of Home Textiles Today. In this issue, we look at Complex Colors, Complex Times--Trend forecasters and interior designers weigh in on 2018 palettes and motifs.  Other articles include: Data: Exclusive HTT soft window research; Innovation: Material Changes conference preview; Country report: India invests in the future and Fabrics: Showtime preview.  See details!