JoAnn adds feedback to F.A.S.T. satisfaction
January 6, 2003,
Expanding its mandate for employees to enhance customer service four ways, Jo-Ann Stores will now measure how well store workers perform these functions by asking customers to report on their in-store experiences.
Working with Service Management Group, a retail research and consulting company in Kansas City, MO, Jo-Ann has stepped up the concept to include measuring results and providing stores with a progress report. It's slated to be in all stores by Feb. 1.
Related Content By Author
TEN Collection Wows High Point Market
Home Textiles Today eDaily
Most Viewed Articles
See the November 2017 issue of Home Textiles Today. In this issue, we look at Complex Colors, Complex Times--Trend forecasters and interior designers weigh in on 2018 palettes and motifs. Other articles include: Data: Exclusive HTT soft window research; Innovation: Material Changes conference preview; Country report: India invests in the future and Fabrics: Showtime preview.